Off-premises sales are contracts that are made away from your business – at the customer’s home or workplace, 例如
This is a complicated area and more detail is provided in the In-depth Guide below.
If you sell on your business premises or at a distance (online, 例如) you will also need to read the ‘On-premises sales’ and ‘Distance sales’ Quick Guides
This downloadable scenarios document will help you decide where contracts are made.
contracts made in the customer’s home or place of work, such as home improvements or doorstep selling (where the customer makes the order straight away)
if you organise an excursion to promote and sell your goods or services
if the consumer makes an offer to buy while you are with them, 例如，远离你的商业场所, you visit a consumer to quote to decorate their lounge, 而不是你提出的价格, 他们所做的, 然后你离开去思考
if a contract was concluded on your business premises immediately after you had communicated with the consumer when you were not on your business premises – 例如, if you discussed the sale as part of a promotion in the street near your shop
you must provide consumers with certain information before the contract is made
you must obtain the consumer’s clear agreement if you want to charge for additional items (no pre-ticked boxes in the contract)
customer helplines must cost no more than the basic rate
你有义务交付, including the point at which the consumer becomes responsible for the goods
Obligations apply if you sell or supply consumers with goods or digital content that are not of satisfactory quality, 不符合描述的或不符合目的的, or if you provide services that are below standard. You can find out more in the following Quick Guides: ‘Goods’, ‘Digital’ and ‘Services’
There are certain contracts – including contracts for less than £42 and contracts that are finalised in certain ways – that the Regulations don’t cover.
There is some very specific information that you must give to consumers in a clear, legible and understandable way before you enter into an agreement with them. 这包括你的交易地址, 定价, complaint-handling policy and cancellation rights. If you do not give certain parts of this information the consumer does not have to pay.
The In-depth Guide contains a table with detailed information on the requirements.
If you provide a repair or maintenance service that a consumer has asked you to carry out immediately, 而且还不到170英镑, you do not have to provide the information listed above. 然而, there are rules that you must satisfy before and after the contract is made; see the In-depth Guide for more detail.
There are certain contracts that a consumer does not have the right to cancel, and there are circumstances when a consumer’s actions can affect their right to cancel, such as combining goods with other goods so that they become inseparable after delivery.
其他合同, 一般来说, consumers have the right to cancel a contract at any time and for any reason within a 14-day cancellation period.
The rules on cancellation are much more detailed than this, 然而, so you will need to read the In-depth Guide to get the full picture.
If the consumer handled the goods more than was necessary to decide if they were suitable, you may be able to recover compensation from the consumer up to the contract price
You must always get the consumer’s clear agreement to charge an additional 付款 for something that is linked to the main contract, 比如礼物包装或增强的递送. This means that you cannot have a default option (a pre-ticked box, 例如) that consumers have to un-tick to avoid 付款.
Consumers who have not agreed will not have to pay; if they have paid, 他们可以向你要求退款.
If you provide a telephone helpline for consumers to contact you about goods, 他们购买的服务或数字内容, 你只能收取“基本费用”. This means the normal geographic or mobile rate. Consumers who have paid more than the basic rate can claim the extra from you.
Unless you both agree otherwise, you must deliver the goods to the consumer. 这应该是在商定的交货日期, 没有不必要的延迟, or not more than 30 days from the day the contract was made, 取决于合同.
You remain responsible for the goods until the consumer, 或者他们提名的人, 占有它们.
For more detailed information please see the In-depth Guides. 一旦你完成了, make sure you look at the full range of Quick Guides to see whether there are any other areas of law that affect your business.
Make sure you choose your location using the drop-down list at the top of the page. The In-depth Guides provide country-specific information as some laws are different in England, 苏格兰和威尔士, 有些执行方式不同